Delete your account
You can delete your Lumen account and everything stored with it at any time. There are two ways to do it.
In the app
- Open Lumen and sign in.
- Go to Settings.
- Scroll to the bottom and tap Delete Account.
- Confirm when asked.
Your account and data are removed immediately. You are signed out and the account cannot be recovered.
By email
If you can no longer sign in, email [email protected] from the address on the account and ask us to delete it. We will confirm it is you, delete everything, and reply to confirm.
Within 30 days, and usually within a few working days.
What gets deleted
- Your profile — name, email, native and target language, and tutor preferences
- Every practice session, including transcripts and spoken history
- Your learning path, lessons and progress
- Saved vocabulary, corrections and homework
- Your streak, badges and review deck
- Your subscription record held by us
What we cannot delete
- Payment records held by Apple, Google or Stripe, which they keep for their own tax and accounting obligations. We cannot delete those — cancel the subscription with whichever store you bought it from.
- Anonymous, aggregated usage counts that contain nothing identifying and cannot be traced back to you.
Deleting your account does not cancel a subscription bought through the App Store or Google Play — those are managed by the store, so cancel there as well to stop future charges. See our Privacy Policy for the full detail.